Shipping

Terms of delivery:
We use Romanian Post and GLS shipping services for delivery of the products directly to your adress. 
The shipping costs are added directly to your basket prior to products purchase. Borisfly offer free shipping on orders for 199 euro or more,
The delivery takes about 3-9 working days in EU.
Returns and Refunds:
We seek the satisfaction of our customers and so our services are customer oriented.
Our whole policy is consistent with romanian law OUG 130/2000 and O.U.G. nr.174 / 2008 for online and distance sales.
Every customer has the right to cancel the order without any reason, and should contact us via email before returning the product.
We will refund the full amount paid for the product within a 30 day time period, counting from receiving back the item. Refunds made through PayPal will be directly credited to buyer’s PayPal account.
Initial shipping is not refundable. Moreover, the shipping costs for returning the product shall be covered by the buyer.
The customer has the responsibility to verify the integrity of package on the time of arrival. In case the package is damaged or incomplete, please refuse to sign it and file the Post or GLS complaint report
We will not refund damaged packages without the above-mentioned Post or GLS report. Claims for missing items or items damaged in transit must be received within 2 working days of receipt of the goods.
How to return or exchange an item:
Place the original package in a different box or ship the initial package with product labels intact.
Include the invoice and the reason for return. In case of failing to do so, please include a written explanation.
Please do not place stickers or shipping labels on the original packaging.
We are not responsible for lost or damaged packages.

Contact Details

S.C. Best Fly Factory S.R.L.

Str. Bem József 33

Odorheiu Secuiesc

Post Code: 535600, Jud: HR

Romania

+40 744 632 646

info@borisfly.com